Returns and Exchanges
Our policy is as follows:
This policy applies only to products purchased from the website www.leboudoirshop.ca.
Items must be in the original package/condition and all tags must be attached as they were at the time of purchase.
If an item looks worn, soiled or used, Le Boudoir sales staff must refuse a return or exchange. No exceptions.
Please note, due to health regulations, all underwear, hosiery, socks, shape wear, hats, swimwear and wash care solutions are FINAL SALE.
ALL ITEMS DISCOUNTED 30% OR GREATER ARE FINAL SALE.
What is the process for returns?
To be sure the item(s) you’ve purchased meet the eligibility requirements for return, be sure to read our complete Return/Refunds Policy.
Merchandise purchased online cannot be returned to any store and the refund process must be dealt with through the online store by contacting us here or emailing us at: email@example.com.
To begin the return process, simply email us at firstname.lastname@example.org. Once you’ve received a confirmation email from us that you may return your item(s). Return the item to Le Boudoir, within 20 days of placing the order.
All returns must be shipped to the address below:
Le Boudoir 50 White Rose Dr. St. John’s, NL A1A 0H5
Can I get a full refund on returned items?
We are determined to make your shopping experience hassle free. If you are unhappy with your online purchase for any reason, we will gladly accept returns of unworn merchandise returned to our online store within 20 days of the order date.
If you would like to return goods for a full refund then please ensure the following:
- The product was bought at regular price (not discounted equal to or greater than 30% off)
- The product is not worn
- Retrieve your order number (you will find it on the Le Boudoir order confirmation email).
- The product can be returned in its original box or packaging.
- All return shipping charges are the responsibility of the customer, shipping fees will not be refunded.
- Merchandise purchased with Gift Certificates/Credit Notes may be returned, however, the purchase amount will be credited back to customer in the same format, not as a refund to a debit/credit card.
- Items purchased on SALE (less than 30% off discounted price from the full sales price) are eligible to be returned for a store credit to be used on a future purchase. Sale merchandise is NOT ELIGIBLE for a refund.
- ANY Purchase that has exceeded thirty (30) days from original date of purchase is considered a FINAL SALE is no longer eligible for return.
*We recommend sending return parcels via registered post Le Boudoir is not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Le Boudoir will not be held accountable for any losses.
Please contact our Customer Service Team at email@example.com to start your exchange process.
Customers are responsible for shipping and handling charges for any exchanges of size. Please allow 2 – 4 working days for your order to be dispatched and a further 3-7 working days for delivery, depending on location.
What if a product is faulty or incorrectly delivered?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem.
Returns will be accepted for products purchased online if they are faulty or the products delivered do not match your Order. However, you will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.
All online purchases claimed as faulty will need to be sent back to Le Boudoir for an official assessment by the product development team. Customers will initially be responsible for shipping and handling charges for any returns of faulty product, however this amount will be refunded to your account once the product has been received. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed.